Refund policy

Last updated: October 27, 2026

Returns

Because all of our products are custom-made and printed on demand just for you, our return policy differs slightly from traditional retail stores. Please read the details below before making a purchase.

Contact us to ask about return options and how to start a return.

1. Cancellations and Changes

Because our system automatically sends your order directly to our printing partners, we can only cancel or modify an order within 24 hours of purchase. Once an order enters production, we are unable to make any changes, updates, or cancellations.

2. Sizing, Colors, and Buyer’s Remorse
  • No Returns or Exchanges: Every product is printed to order based on the specific size, color, and design you select. For this reason, we cannot accept returns, refunds, or exchanges if you order the wrong size, color, or simply change your mind.
  • Size Charts: Please carefully review the size charts provided in the product descriptions before placing your order to ensure a perfect fit.

3. Damaged, Defective, or Incorrect Items

If there is a manufacturing error, misprint, or if your item was damaged during transit, we will gladly arrange a free replacement or a full refund.
  • Timeframe: You must notify us within 14 days of the delivery date.
  • How to Submit a Claim: Please reply directly to your order confirmation email or email us at contact@wearuncommon.shop. You must include:
    • Your full name and order number
    • A clear photograph showing the defect, misprint, or damage.

Note: Please do not mail items back to the return address printed on your package unless explicitly instructed by our team.

4. Lost or Delayed Shipments

If your tracking information shows that your package has stalled or is lost in transit, please contact us. For packages lost by the carrier, claims must be submitted within 21 days after the estimated delivery date so we can investigate and file a claim with our printing provider.

5. Incorrect Addresses & Undeliverable Packages

If a package is returned to sender because an incorrect, incomplete, or invalid address was provided at checkout, the buyer is responsible for the cost of shipping a replacement. Please double-check your shipping address carefully before finalizing your order.

If you have any questions about our policy or need help with a damaged order, please contact our support team at contact@wearuncommon.shop.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at contact@wearuncommon.shop or use the contact details in our contact information policy.